Inbound marketing: How Woven and HubSpot drive customer engagement

By Woven Agency, Thursday August 22, 2024
10 mins

A paradigm shift has occurred over the past couple of decades in the ever-evolving marketing landscape. Traditional marketing methods, once the gold standard, have given way to a more nuanced, customer-centric approach known as inbound marketing. At Woven, we’ve embraced this revolution, partnering with HubSpot, the pioneers of inbound marketing, to bring these powerful strategies to our clients.

The evolution of marketing: From outbound to inbound

To truly understand inbound marketing, it’s helpful to contrast it with its predecessor: traditional, or outbound, marketing.

Traditional marketing: The ‘spray and pray’ approach

Traditional marketing, which came into its own in the 1950s, followed a relatively simple model:

  1. Develop a proposition
  2. Create a creative treatment
  3. Use mass media to broadcast the message to as many people as possible

This approach relied heavily on channels like television, radio, and outdoor advertising. The strategy was often described as ‘spray and pray’ — you’d spend significant money to reach a broad audience, hoping that a small percentage would be interested in your product or service.

Enter inbound marketing: The customer-centric revolution

Inbound marketing, in many ways, is the antithesis of traditional marketing. Instead of broadcasting messages outward, it focuses on drawing potential customers in. Here’s how it works:

  1. Understand your audience deeply
  2. Create valuable, relevant content
  3. Attract potential customers to your brand
  4. Nurture relationships over time

The key principle of inbound marketing is to provide value to your audience, whether through entertaining content, helpful information, or solutions to their problems. By doing so, you naturally draw people towards your brand rather than interrupting them with promotional messages.

HubSpot: The masters of inbound marketing

When we talk about inbound marketing, it’s impossible not to mention HubSpot. As a proud HubSpot partner, we at Woven have seen firsthand how their innovative platform and methodologies have transformed the marketing landscape.

HubSpot coined the term “inbound marketing” in 2006 and has since been at the forefront of developing and refining this approach. Their comprehensive suite of tools enables businesses to implement inbound marketing strategies effectively, from content creation and SEO to lead nurturing and analytics.

The core principles of inbound marketing

Let’s break down the fundamental elements that make inbound marketing so effective:

1. Audience understanding

At the heart of inbound marketing is a deep understanding of your target audience. This goes beyond basic demographics to include:

  • Personas: Detailed profiles of your ideal customers, including their goals, challenges, and preferences
  • User Journeys: Mapping out how potential customers move from awareness to purchase and beyond
  • Pain Points: Identifying the specific problems or needs your audience is trying to address

At Woven, we work closely with our clients to develop these comprehensive audience insights, leveraging HubSpot’s powerful tools to create detailed buyer personas and map customer journeys.

2. Value-driven content

Once you understand your audience, the next step is to create content that provides genuine value. This could take many forms:

  • Educational blog posts or videos
  • Entertaining social media content
  • Helpful tools or resources
  • Insightful industry reports or whitepapers

The key is that this content isn’t overtly salesy. Instead, it aims to help, inform, or entertain your audience, building goodwill and establishing your brand as a trusted resource.

3. Search engine optimisation (SEO)

A crucial aspect of inbound marketing is ensuring that your valuable content can be found by those seeking it. This is where SEO comes in. By optimising your content for search engines, you increase the likelihood that potential customers will discover your brand when they’re actively looking for information related to your products or services.

4. Multi-channel approach

While content often forms the backbone of inbound marketing, it’s important to distribute this content across multiple channels:

  • Your website and blog
  • Social media platforms
  • Email marketing
  • Podcasts or webinars
  • Video platforms like YouTube

This multi-channel approach allows you to meet your audience where they are, increasing the chances of engagement.

5. Lead nurturing

Inbound marketing recognises that only some people who engage with your content are ready to purchase immediately. That’s why lead nurturing is a crucial component. Through targeted email campaigns, personalised content recommendations, and strategic retargeting, you can guide potential customers through their buyer’s journey at their own pace.

How Woven implements inbound marketing for clients

As a HubSpot partner, Woven is uniquely positioned to help businesses leverage the power of inbound marketing. Here’s how we typically approach inbound marketing for our clients:

  1. Discovery and strategy: We begin by deeply understanding your business, your goals, and your target audience. Using HubSpot’s tools, we develop comprehensive buyer personas and map out the customer journey.
  2. Content strategy and creation: Based on our insights, we develop a content strategy that addresses your audience’s needs at every stage of the buyer’s journey. Our team of skilled content creators then produce high-quality, valuable content that resonates with your target audience.
  3. SEO: We ensure your content is discoverable by implementing SEO best practices leveraging HubSpot’s SEO tools to identify opportunities and optimise your content.
  4. Multi-channel distribution: We help you distribute your content across relevant channels, using HubSpot’s social media and email marketing tools to reach your audience effectively.
  5. Lead capture and nurturing: We set up lead capture forms and develop nurturing workflows using HubSpot’s marketing automation features, ensuring that leads are engaged with relevant content offers as they move through the buyer’s journey.
  6. Analytics and optimisation: Using HubSpot’s robust analytics, we continually monitor the performance of your inbound marketing efforts, making data-driven decisions to optimise and improve results over time.

The benefits of inbound marketing with Woven and HubSpot

By partnering with Woven and leveraging HubSpot’s powerful platform, businesses can enjoy numerous benefits:

  1. Cost-effectiveness: Inbound marketing often proves more cost-effective than traditional advertising in the long run, with content continuing to work for you long after it’s published.
  2. Better targeting: By creating content for specific personas and addressing particular pain points, you’re more likely to attract qualified leads genuinely interested in your offer.
  3. Building trust and credibility: Consistently providing value establishes your brand as a trusted authority in your industry, leading to stronger customer relationships and increased loyalty.
  4. Alignment with modern buying behaviour: Inbound marketing aligns perfectly with how today’s consumers research and make purchase decisions.

Conclusion: Embracing the inbound revolution with Woven

Inbound marketing represents a fundamental shift in how businesses attract and engage customers. Inbound marketing aligns perfectly with modern consumers’ purchasing behaviour by focusing on providing value, building relationships, and addressing real customer needs.

At Woven, we’re passionate about helping businesses harness the power of inbound marketing. As a HubSpot partner, we have the expertise and tools to implement effective inbound strategies that drive real results for our clients.

Whether you’re new to inbound marketing or looking to take your existing efforts to the next level, Woven is here to help. By combining our marketing expertise with HubSpot’s industry-leading platform, we can help you create an inbound marketing strategy that attracts, engages, and delights your ideal customers.